Payment & Refund Policy

01. Overview

At FirePhoenixDev, we strive to ensure absolute transparency in our financial processes. This policy governs all payments made for our services, establishing clear expectations regarding our billing procedures, guarantees, and refund protocols.

02. Payment for Services

All projects and service engagements require a structured payment schedule as defined in your individual service agreement or invoice. We accept major payment methods securely processed through verified third-party gateways. Work on any project initiates only after the requisite initial payment or deposit has been successfully captured and verified.

03. 3-Day Delivery Guarantee

We pride ourselves on exceptional speed and reliability for our core digital services.

04. Refund Eligibility

Refunds are carefully assessed based on the specific circumstances of the engagement. You may be eligible for a refund under the following conditions:

• Failure on our part to meet the 3-Day Delivery Guarantee (provided all client obligations were met).
• Cancellation of the service requested before any actual development or design work has commenced.
• If we are unable to fulfill the agreed-upon project scope due to technical limitations exclusively on our end.

05. Situations That May Affect the Delivery Guarantee

Our guarantees rely on collaborative efficiency. The 3-Day Delivery Guarantee will be considered void, and refunds will not be applicable, in scenarios including but not limited to:

• Delays in providing necessary project materials (e.g., logos, specific text, credentials) required to commence work.
• Extended delays in client communication or failure to approve critical milestones in a timely manner.
• Mid-project requests for significant structural changes or out-of-scope additions.

06. Cancellation

If you wish to cancel an ongoing project, you must notify us immediately in writing. Depending on the phase of the project at the time of cancellation, you may be billed for the proportionate amount of work already completed, and any remaining balance from your deposit may be forfeited or refunded accordingly.

07. Refund Process

Approved refunds will be processed back to the original method of payment. Please note that it may take several business days for the funds to officially reflect in your account, depending on your financial institution's standard processing times.

08. Non-Refundable or Third-Party Costs

Any funds allocated to third-party services on your behalf are strictly non-refundable. This includes, but is not limited to, expenditures for domain name registrations, specialized premium hosting setups, third-party API licensing, or paid digital advertising campaigns.

09. Service Scope Changes

Any substantial changes to the project scope requested after the initial agreement may incur additional charges and will likely void any existing delivery timelines or guarantees. Such changes will be documented and invoiced separately.